Sound+system+by+Amanda+and+Candy+Zhang

To: June Lau, Accountant From: Amanda Zhao, Administrative Officer Date: Oct19, 2010 Subject: Advice for Handling Customers Complaints

Hi June,

I've just got a few letters from attendees of our exhibition Sound System 2010. They have raised the complaints over several issues.

1. Unworkable on-line registration 2. Overcrowded during peak times 3. Lack of leaflets at the exhibition

I am not sure how to handle these cases. Can you give me some advice? Thanks very much.

Amanda

To: Ms Anne Kong, Director of Exhibition Services From: Amanda Zhao, Administrative Officer Date: Oct19, 2010 Subject: Proposal for Handling Customers Complaints

Dear Ms Kong,

I am writing to inform you about several customer complaints regarding our exhibition Sound Systems 2010 at the Fortune Hotel. After a brief investigation, I have come up with some proposed solutions for each of them.

1. On-line registration The customers were unable to use our on-line registration facility. The possible reason is that our server was overloaded due to the popularity of the exhibition. I suggest the server be upgraded in for the coming events.

2. Venue space The venue was overcrowded during the peak times and caused inconvenience to the attendees. This is probably because of the large number of unexpected walk-in guests. To address this problem, I propose we book a larger venue earlier next time.

3. Lack of leaflets The customers complained that there was a shortage of leaflets. As a result, they could not find the useful information of our products. This may come from the popularity of our exhibition and our consideration for environment protection.To cope with the issue, I think we can provide on-line leaflets in the future.Besides, we may also need to send additional leaflets to those un dis satisfied customers in order to maintain good will.

Please tell me whether these proposed solutions are appropriate so that we can make improvemen ts as soon as possible.

I look forward to your approval.

Best regards, Amanda Zhao

The Administrative Officer Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon

19 Oct 2010

Mr Michael Leung Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon

Dear Mr Leung

Re: Sound System 2010

Thank you for your letter on our exhibition Sound Systems 2010 at the Fortune Hotel. We appreciate your bringing these matters to our attention.

I have checked the issues you raised and it appears that the main cause was the unexpected popularity of the exhibition.

We apologize for any inconvenience caused to you and in the future, we shall endeavor to improve our service by upgrading our server so that it can allow for larger registration flow. In addition, we would also book a larger venue for coming events to provide a more comfortable environment. Furthermore, on-line leaflets would be provided for free download on our products.

As a gesture of our regret, we would like to send you a copy of leaflet. Besides, we would offer you a pre-registration for future events.

Please accept our apologies once again for the inconvenience caused. We look forward to continuing our excellent relationship in future.

Yours sincerely Amanda Zhao The Administrative Officer Exhibition Services