Sounds+System+by+AMK

To:June Lau, Accountant From:AMK, Administrator Date:19 October 2010 Subject: Customer's Complaint about Sound Systems 2010

Dear June, (too formal)

How are you doing recently? I've got a complaint letter yesterday from one visitor of the exhibition Sound Systems 2010. He said that there were three problems about the exhibition: unworkable online registration system, overcrowded venue and shortage of leaflets. What can we do to handle the situation? Just give me some tips and help me out! Thanks for your help in advance.

Cheers, AMK

To:Anne Kong, Director of Exhibition Services From:AMK, Administrator Date:19 October 2010 Subject: Suggested Solutions to Customer Complaint

Dear Ms Kong,

__Customer Complaint about the Sound Systems 2010__

I am writing this email to report a customer complaint received on 18th, October, 2010. I have investigated three drawbacks pointed out by the customer.The possible causes and solutions to the three problems are presented respectively as follows:

(use paragraphs to give causes and solutions) 1. The online registration system was not workable. 2. The venue at the Fortune Hotel was seriously overcrowded. 3. The quantity of leaflets was inadequate. I would like to seek your approval for implementing our suggestions. Compensation?
 * Cause: the unexpected popularity resulted in over-loading.
 * Solution: the connecting servers need to be upgraded.
 * Cause: larger venues had been booked and the number of unregistered visitors exceeded our expectation.
 * Solution: the booking for future exhibitions should be made in advance.
 * Cause: we printed limited leaflets to address environmental concerns.
 * Solution: online leaflets will be provided in advance.

Regards, AMK

The Administrative Officer Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon

19 October 2010

Flat 303 Lucky mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon

Dear Mr Leung

__Response to your concern__ (not very clear)
Thank you for your letter of 18 October 2010 regarding the exhibition Sound Systems 2010 at the Fortune Hotel. We sincerely apologize for any inconvenience you have experienced and are grateful to you for bringing this situation to our attention. First of all, it seems that the unworkable (negative) on-line registration facility was due to unexpected popularity. This has now been rectified by upgrading our servers' capacity. Secondly, it appears that the non-availability (negative) of larger venues led to the overcrowding. We will book larger venues for future exhibitions earlier enough. Finally, the limited quantity of leaflets was the result of our company's commitment to environmental protection. Online leaflets, therefore, will be provided in advance in the future. We assure you that these problem will not happen again and, as a gesture of our regret, we would like to offer you a 5% discount on your next registration fee. (permission obtained?) Please accept our apologies once again for the inconvenience caused. We look forward to continuing our excellent relationship in future.

Yours sincerely, AMK