Sound+Systems+by+Dee+and+Susan

Part 1

To: June Lau, Accounts Department From: David Wang, Administrative Officer Date: 19 October, 2010 Subject: Complaint letter

Hello June

I've just got a complaint letter from one guest concerning the Sound Systems Exhibition (23-25 September). There are three issues.

The first was about the on-line registration facility. The guest could not successfully enroll online. He also complained the venue was too small and crowded. And there were no leaflets for him to pick up take home.

Do you have any advice? Update me if you get any ideas. Thanks!

Cheers, David

Part 2

To: Anne Kong, Director of Exhibition Services From: David Wang, Administrative Officer Date: 19 October, 2010 Subject:Complaint letter about Sound Systems Exhibition

Dear Ms. Kong

We have recently received a complaint letter from one guest regarding the Sound Systems Exhibition from 23 to 25 September. The letter addressed three issues.

1. Unworkable Online Registration Due to the overwhelming responses, the guests found it difficult to enroll online. Future upgrades may be necessary and we could install a technical hot-line to assist guests.

2. Overcrowded Venue Since all the larger venues were fully booked, the lack of space at the Fortune Hotel led to serious overcrowding especially during peak times. I suggest that advance booking are made for future events and we could employ more accurate predictions by using some IT software.

3. Insufficient Leaflets The leaflets ran out due to the large number of guests and we provided limited hard copies for environmental protection. I suggest we send a hard copy to this guest and provide him the online access to show goodwill.

I would appreciate it if you could approve the proposed suggestions.

Best regards David Wang

Part 3

The Administrative Officer Exhibition Services Exhibition International 33 Kadoorie Avenue Kowloon

19 October 2010

Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon

Dear Mr Leung

__Reply about Improvements Regarding the Exhibition Services__

Thank you for your letter concerning the Sound Systems Exhibition 2010 at the Fortune Hotel (23-25 September).

Having checked the online registration system, it seems some technical problems occurred during the registration period. This was caused by the overwhelming responses. Consequently, some users may take a longer time to complete the online registration. We sincerely apologize for the inconvenience caused. In future, we shall endeavor to upgrade our IT system. In case of any further inquiries, please feel free to contact our technical hot-line at 20000000.

For the overcrowding in the venue, our investigation shows that the cause was high number of unexpected walk-in guests. In addition, we were not able to book a larger venue within the limited time. Please accept our apologies for the inconvenie nces. We assure you that we would book suitable venues in advance based on more accurate projection in future events.

Unfortunately, I must point our that the limited supply of leaflet is due to environmental protection considerations. If you are interested in the products, detailed information could be found in the following website http://www.exhibition.com and we enclose a hard copy for your reference.

To show goodwill, we offer you a preregistration for free for our next one-month events. Thank you for your support and look forward to seeing you in future.

Yours sincerely

David Wang The Administrative Officer