sound+systems+by+Candy+and+Jessica

To: June Lau (Accountant) From: Candy (position and surname) Date: 19 Oct 2010 Subject: Resolve Complaint

Hi June, I recently received a letter of complaint about the exhibition Sound Systems. The customer complained that he failed to register on-line smoothly and ended up with faxing. He also felt that the venue was too small and was worried about the physical safety. Moreover, he did not get the leaflet s he desired. Seeing this, what do you think is the proper way to handle this case? Looking forward to your tips! Cheers, Candy *-*

To: Anne Kong---Director of Exhibition Services From: Jessica (position and surname) Date: 19th Oct Subject: Handle Complaint (a little unclear) Dear Ms Kong

I am writing to report a customer complaint on the Sound System 2010 Exhibition. Below, complained problems are followed by possible causes respectively, and corresponding solution will be suggested afterwards: (not very clear)

1, **Unworkable on-line registration facility:** it might have been caused by overloaded servers facing due to the unexpected popularity of the exhibition. To counter this, we can upgrade online booking system

2. **Lack of space and overcrowding venue:** possible reasons could have been unexpected walk-in guests and unavailability of a large venue. To solve this, we had better book large venues earlier in future.

3. **Shortage of leaflets:** unexpected popularity and environmental protection concern would have been the reasons for this problem. To avoid of future shortage, we can provide e-leaflet online.

Please advise whether my suggested solutions are exercisable and indicate any follow-up consideration in your concern. Compensation?

I would be much appreciated with your imprompt reply.

Yours faithfully, Jessica

The Administrative Officer Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon

19 October 2010

Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon

Dear Mr Cheung

Apology letter

Thank you for your letter regarding concerns during the Sound System Exhibition. Please accept our sincere apology for the unpleasant experience you encountered. Having investigated the issues, I can explain to you the possible causes of the problems. The on-line registration was overloaded due to unexpected popularity of the exhibition. We are happy to inform you that we are currently upgrading our system to facilitate a much smoother future registration. Regarding the space of venue, over popularity contributed to larger numbers of guest than the venue could entertain. We will ensure that a large venue be available for future even ts at peak visiting. Also, out of environmental protection concern, we provided a limited volume amount of leaflets during the exhibition. Fortunately, e-leaflets can be downloaded from our websites if you need further information about the exhibition. To show goodwill, we are willing to offer you pre-registration for a future exhibition by our company. In addition, you can find a 5% discount of admission voucher enclosed in the envelope. Finally, we are sincerely grateful for your support and participation in our previous events. Your constructive feedback is more than welcome and please continue to provide valuable advice on our business. We are looking forward to your future visit.

Yours faithfully, Jessica The Administrative Officer