SOunds+system+by+Alan,+Sky,+Pixie

Part 1 To: June Lau, Accounts Department Staff From: Sky, Administrative Officer Date: 19 October 2010 Subject: Problem with On-line Registration System

Hello June,

I have just received a complaint about our company's last exhibition. The customer complaint that he cannot register on-line. Besides, he was unsatisfied with the crow ding venue and the lack of leaflets. What's your opinion to handle this matter? Can you give me any solutions? Thanks! ^.^

Cheers, Sky

Part 2 To: Ms Anne Kong, Director of Exhibition Services From: Sky, Administrative Officer Date: 19 October 2010 Subject:Solutions for Customer's Complaint

Dear Ms Kong,

Regarding the (which complaint?) customer's complaint, I have investigated the causes and provided several solutions for the three issues.

1. On-line registration facility I think the cause is that servers are overloaded due to the popularity of our exhibition. It is better for us to upgrade the servers for the next exhibition. 2. Overcrowding in the venue Since our exhibitions are becoming increasingly popular with customers, there are always many unexpected wa king -in guests during the exhibitions. I recommend that we book larger venues in advance for our coming exhibitions.

3. Lack of leaflets The customer’s dissatisfaction regarding to the shortage of leaflet may arise from the environmental protection concern. We can tackle this problem by providing e-leaflet online.

Furthermore, I would like to propose a 5% discount for the ticket of our next exhibition to the customer. Besides, a mail order of leaflets to the customer would be advisable. Could you please inform me whether you approve my suggestions?

Regards, Sky

Part 3

Exhibitions International 33 Kadoorie Avenue Kowloon

19 October 2010 Flat 303Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon

Dear Mr. Leung __Reply to Your Concerns about our Sound Systems Exhibition__

Thank you for your letter regarding our company's last exhibition. Upon receipt of your letter, we have looked into the matters and we sincerely apologize for the inconvenience (____).

Regarding to the on-line registration system, our servers are generally effective in accepting visitors’ applications. In some rare cases, however, they may be overloaded due to the overwhelming responses. To facilitate this problem, our company has already decided to upgrade the servers soon.

(Refer to the problem) As many other conference centers have been booked already, we have tried our best to select a proper and available venue. However, because of the overwhelming response to our exhibition, there is a large number of unexpected walk-in visitors during the exhibition period. Next time, we will endeavor to book a larger available venue in advance.

Finally, the lack of leaflets was due to our environmental concern. Frankly speaking, we have not anticipated the exhibition would be so well-received. As a gesture of our regret, we enclose an electronic copy (in a letter how?) for you. Furthermore, we assure you that enough leaflets would be provided in our future exhibitions.

To show our goodwill, we could like to offer you a 5% discount for our next exhibition and a mail order of the leaflets. We look forward to see you in our next exhibition. Yours sincerely, Sky