Sound+Systems+by+Lizzy+and+Lillian

Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon

19 October 2010

Michael Leung Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon

Dear Mr. Leung Adjustment Letter **about Sound Systems 2010** Thank you for your letter concerning the problems in our exhibition Sound Systems 2010 at the Fortune Hotel. We appreciate your bringing this matter to our attention.

We must apologise for the inconvenience caused regarding to our registration system, the inappropriate venue and insufficient leaflets. Having checked with relevant responsible departments, it seems that the unworkable registration system is caused by the limited capacity of our outdated servers. We have already taken actions to upgrade our outdated servers in order to be compatible with the needs of the exhibition.

The cause of the overcrow ding venue is the late booking of venue which could not tolerate cope with large quantities numbers of unexpected walk-in customers. We guarantee to book earlier next time and take into account of the unexpected walk-ins.

As for the insufficient leaflets, it would appear that we did not print them in large number due to environmental concern. We would like to provide online leaflets for following events.

As a gesture of our regret, we enclose a leaflet and provide you with three tickets for our future activities. If you have any further inquiries or suggestions, please feel free to contact us. We would like to address your concerns as soon as possible.

Yours sincerely, Lizzy Qian

To:Ms Anne Kong, Director of Exhibition Services From: Lizzy Qian, administrative Officer Date:19 October 2010 Subject: Customer Complaints regarding to Sound Systems 2010 Exhibition

Dear Anne,

We have received a complaint letter concerning the following problems associated with our exhibition in Sound Systems 2010.

1)unworkable registration systems The problem seems to be caused by the limited capacity of our outdated server. In my opinion, we possibly need to upgrade our servers in order to manage the popularity of our events in the future. 2)overcrow ding venue It appears to result from the late booking of exhibition venue without fully considering the unexpected walk-ins. It is therefore suggested that we should book earlier and take fu lly account of the unexpected walk-in visitors. 3) insufficient leaflets The situation is due to our environmental concerns and the actual demand exceeds our planned printing number.In order to address customer's concern, and at the same time to maintain our environmental initiatives, online leaflets are highly recommended.

In addition, to show goodwill to the customer, I would like to attach a free leaflet and three future tickets to the adjustment letter. Your approval is requested.

Regards, Lizzy Qian 2010/10/19

To: June Lau, Accounts Department From: Lizzy Qian, Administrative Officer Date: October 19, 2010 Subject: Help!!!

Hi, June,

Somebody has just complained about the unworkable registration system, overcrowding venue and insufficient leaflets about our exhibition in Sound System 2010. I really need your help about how to tackle the complaints. I will treat you to dinner! Attractive?? Thanks.

Cheers,

Lizzy