Sound+Systems+by+Ada+and+Elaine

To: June Lau; Accounts Department From: Ada & Elaine;Administrative Office Date:18 October 2010 Subject: Complaint about Recent Exhibition Hi, June This morning, I received a letter of complaint about online registration problem, overcrowding at exhibitions and the shortage of print materials related to exhibition products. I really don't know what to do now.Do you have any advice?

Cheers, Ada & Elaine

To: Ms Anne Kong; the Director of Exhibition Services From: Ada & Elaine;Administrative Office Date:18 October 2010 Subject: Approval Request for Complaint Resolution Dear Anne I received a letter this morning from an attendee, Michael Leung, complaining about three problems. (which exhibition?) 1) Unworkable online registration system The attendee could not register online. I have checked with the technical department. They suggested that our server had an overloading problem, which was the main cause of the failed registration. Therefore, I would like to recommend to upgrade our server for future events. 2) Overcrowded venue Due to the size of the venue, it was too overcrowded during the exhibition. Once We had tried to book a larger exhibition hall, but no place was available at that time. Therefore, it may be a good idea to register for larger venue three months in advance instead of one month. 3) Shortage of leaflets For environmental concerns, the exhibition provided online leaflets and less paper ones compared with previous years. However, it seemed to dissatisfy attendees. I would like to suggest promoting our online leaflet in public.

To respond to the complaint letter, it may be appropriate to compensate the attendee by offering pre-registration and sending a leaflet. I wonder if you would mind approving my suggestions. I look forward to hearing from you.

Best regards Ada & Elaine

Exhibitions International 33 Kadoorie Avenue Kowloon

18 October 2010

Michael Leung Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon

Dear Mr Leung Apology Thank you for your letter regarding the exhibition. We sincerely apologize for the inconvenience brought to you. To show goodwill, we will offer you pre-registration for our next exhibition. In addition, we enclose a leaflet with this letter. Additionally, next time if you have any technical questions about our online registration system, please feel free to contact our 24-hour hot-line.

(Details of complaints and action needed)

Yours Sincerely, Ada & Elaine