Sounds+System+by+alice+and+sarah

To: Accounts department June Lau From: Customer Service department Alice Liu Date: 19 October 2010 Subject line: Compla in for our Exhibition Sound Systems

Dear June (too formal)

I have a complaint letter from a customer.He outlined three problems faced in our Exhibition Sound Systems 2010. Can you give me some suggestions?

Firstly, our online registration was not workable, so he cannot register to attend the event. After our investigation, we found that the server was overloaded during the registration period. Shall we contact the IT department to upgrade the servers?

Secondly, the venue was overcrowded. In fact, we planned to book a larger hotel, but they were fully booked. Our venue cannot afford too large exhibition. That's why it was overcrowded during the peak visiting time.

Thirdly, there our leaflets were not enough leaflets, so he can't get one. Shall we send (him) a copy for him ?

Regards, (too formal)

Alice Liu

To: Director of Exhibition Services Anne Kong From: Customer Service department Alice Liu Date: 19 October 2010 Subject line: Complain for our Exhibition Sound Systems

Dear MS Kong

I have received a complaint letter from a customer, and he outlined three problems which faced in our Exhibition Sound Systems 2010. We have investigated about the problem and make some suggestio ns. We are writing to request your approval.

1. online registration This was unworkable, so he cannot register through the website. After our investigation, we found that the server was overloaded during the registration period. We suggest we should contact our IT department to upgrade our server so that it can be more stable.

2.Overcrowded venue In fact, we planned to book a larger hotel, but they were fully booked. Our venue cannot afford large exhibition like us. We should ask our Planning department manger to book the venue early for our coming exhibition. Also, we should extend our exhibition period so that we can diversify the customer flow.

3.Insufficient leaflets Our leaflets were not enough, so he can't get one. We should update our leaflets on the website so that our customers can download the relevant materials from it. Moreover, we can make large poster in the entrance. This enable our customers to get useful information of our exhibition.

Could we please ask you to approve our suggestion? I look forward for your reply. Thank you. Compensation?

Regards,

Alice Liu

The Administrative Officer Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon

20 October 2010

Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon

Dear Mr Leung


 * __Sound Systems 2010 Issues__**

Thank your for bringing the matters of our exhibition to our attention. We sincerely apologize for the inconvenience we caused.

Firstly, we are sorry that our online registration was unworkable (too negative). After our investigation, we found that the server was overloaded during the registration period due to the popularity of our exhibition. We have contacted our IT department to upgrade our server. Our system becomes more stable now. If you have any problems in the future, you can contact our technicians: 1123-5544.

Secondly, with regard to the overcrowding problem of our venue, it was because there were too many walk in guests. Our venue cannot afford so many guests, particularly during the peak time. We have asked our Planning department manger to book the larger venue so that our guests can visit our exhibition in a more comfortable environment. Also, we should extend our exhibition period so that our guest can flexibly adjust their visiting time.

Thirdly, we apolog ized that our leaflets were insufficient (too negative) because we are concern ed about the environmental problem. To solve this problem, we will update our leaflets on the website so that our customers can download the relevant materials from it. Moreover, we will make a large poster in the entrance. This enable our customers to get useful information of our exhibition.

To show goodwill, we will send you a copy of our leaflets and offer you 5% discount coupon for our future exhibition ticket.

I am looking forward to seeing you in our future exhibition. Thank you for your support.

Regards,

Alice Liu